1. Purple Panda Fashions Pvt. Ltd. is committed to protecting the privacy of Internet users.
This statement details the privacy practices for Purple Panda Fashions Pvt. Ltd, located at www.clovia.com.
Questions regarding this statement should be directed to www.clovia.com or by contacting Purple Panda Fashions Pvt. Ltd., A-110, Sector 5, Noida - 201 301, Uttar Pradesh, India or by calling us at 0120-484-2200
2. Collection of Information
The “Information” provided by you to Company or collected from you by Company may consist of “Personal Information” and “Non-Personal Information”.
INFORMATION YOU GIVE US:
We receive and store any information you provide while using our website/app, or give us in any other way. We use the information that you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you
INFORMATION WE COLLECT ABOUT YOU:
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses our Services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.
INFORMATION FROM OTHER SOURCES:
We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
CATEGORIES OF PERSONAL DATA
Categories of Personal Data collected and processed by us are as follows:
- Contact details such as Name, email address, contact number, shipping address, country, date of birth, profile picture
- Open data and public records such as information about YOU that is openly available on the internet.
- Details such as Transaction amount, Bank Name, Card Type, Card number.
Online Identifiers and other Technical Data:
- Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet.
- Technical details such as device information, location and network carrier when you use our mobile applications.
- Communications details such as the Metadata and other Personal Data we get from communications done through e-mails, SMS, instant messages and calls.
- Usage data details such as data about how you use our website or web-based properties, pages viewed, etc.
3. Registration and Ordering -
Before using certain sections of this site or ordering products, you may be required to complete an online registration form. During registration, you will be prompted to provide to us with certain personal information, including but not limited to your name, size, shipping and billing address(es), phone number and email address.
4. My Profile Section and Contests and Promotions
We may also ask you to fill in some additional personal information like your anniversary or birth dates, or personal likes and dislikes to be able to service you better. We may also run contests and promotions from time to time to gather this information from our customers. Supplying such information is entirely voluntary.
5. Email Addresses
Several locations on the site permit you to enter your email address for purposes including, but not limited to : registering for promotions; requesting us to notify you on particular offers or products, or signing up for our e-mail newsletter and special offers, including contests, which we may run from time to time. Your participation in contests is completely voluntary, so you can choose if you would like to participate and disclose information to us. We use this information to notify contest winners and to award prizes. We may post on our site and social media profiles (facebook, twitter and others) the names and cities of contest winners.
6. Cookies and Other Technology
To help make our website more responsive to the needs of our visitors, we invoke a standard feature of browser software, called a "cookie", to assign each visitor a unique, random number (a sort of user ID) that resides on your computer. The cookie does not personally identify the visitor as an individual; rather, cookies merely identify the computer that a visitor uses to access our sites. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer.
- Web beacons assist in delivering cookies and help us determine whether a web page on the site has been viewed and, if so, how many times. For example, any electronic image on this site, such as an ad banner, can function as a web beacon.
If you do not want the benefit of cookies, there is a simple process to manually delete your cookies. Please consult your web browser's Help documentation for more information on this process.
7. Log Files
As is true of most web sites, the site automatically recognizes the Internet URL from which you access it. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
8. Information Use & Disclosure
Information provided by you is used only:
- To facilitate your use of the Website;
- To respond to your concerns, inquiries or address your requests for information about the various services we offer;
- To provide you with information about Company’s services/products and send you information, materials and offers from the Company;
- To send you important information regarding the Website, changes to Company’s terms of service and various policies and/or other miscellaneous information;
- To send you surveys and marketing communications that the Company believes may be of interest to you;
- To personalize your experience on our Website;
- To complete and fulfill your purchase, if you purchase any product from the Website, for example, to have your payments processed, communicate with you regarding your purchase and provide you with related customer service;
- To administer product downloads;
- To conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the Website);
- To improve the services, content and advertising on the Website;
- Contact customers about the status of their orders;
- Delivery of products through our warehouse partners and logistics partners as applicable;
- To protect the integrity of the Website; and
- To comply with legal requirements and disclosures provided under the laws of India.
Your Information will be kept confidential to the maximum possible extent and in accordance with the provisions set out herein.
9. Internal Use
We may internally use your personal information to improve our site's content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this site.
10. Communication with You
This process permits Clovia to make calls, send sms or/and mailers to its customers anytime of the day to keep them updated with our latest collections, exciting deals and partner offers. We respect your privacy and we abide by our policy to ensure that your details are safe with us. We use your personal information to process and fulfill your orders, to communicate with you regarding your orders and deliveries and to provide you with other client services such as confirmation of orders placed on cash-on-delivery mode. We will use your personal information to communicate with you about our site. Also, we may send you a confirmation email when you register with us. We may send you service-related announcements. Also, you may submit your email address for reasons such as to register for promotions; request we notify you regarding particular offers or products, or sign up for our email newsletter and special offers. If you submit your email address, we use it to deliver this information to you. We always permit you to unsubscribe or opt out of future emails. The ‘Unsubscribe’ link is given in all our promotion emails. However you cannot opt out of receiving emails related to your orders or your membership.
11. External Use
We aim to provide you with excellent service and to offer you a great selections on our site. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, except that:
- As do most Internet retailers, we use other service providers (such as courier services) to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. In the example of courier services, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
- We may share aggregate, non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
12. Data Security
All information gathered by Purple Panda Fashions Pvt. Ltd. is stored securely within a controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas or on your social media profiles is available to anyone with Internet access. Any information that you share with your friends and others under our ‘share with your friend’ feature or ‘Share your private showcase’ is at your risk. You must responsibly choose whom to share the information with.
We use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.
If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please click http://www.networkadvertising.org/managing/opt_out.asp. You can also read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiative’s website by clicking http://www.networkadvertising.org/.
13. User Rights and Discretion
- You can review, modify, add, correct or update your Personal Information on a regular basis. When you update information, the Company will keep a copy of the prior version for its records. However, we are not responsible for the authenticity of the Personal Information provided by you.
- You agree and acknowledge that certain data or information cannot be corrected or deleted or is prohibited to be deleted as required under any applicable law, law enforcement requests or under any judicial proceedings. In respect to such data or information, the aforementioned rights will not be available.